Feedback And Difficult Conversations

How To Increase Your Confidence And Build Relationships

About The Course

Feedback can be a gift, but also a curse if we get it wrong. We are all constantly giving feedback to ourselves - usually internally, sometimes vocalised in an outburst if things happen just right - and as such, it’s a great place to start, by looking inward and trying a few new ways of giving ourselves feedback.

For many of us, we need to recognise that, when we do give ourselves ‘feedback’ it’s frequently self-critical and often phrased in ways we wouldn’t accept if spoken aloud.

We have to actively practise positive self-feedback, or we’re less likely to do it and simply move onto the next thing on the list.

We need to recognise and stop the negative self-talk that offers nothing constructive - ‘positive critical’ is okay, but not simply self ‘attack’.

This course is designed to equip you with both the skillset and the confidence you need to successfully manage your own self-feedback and approach difficult conversations.

It is appropriate for anyone in an organisation or workplace where relationship building and personal development is important for business growth.


Your Instructor


Jane Sparrow & Chris Preston
Jane Sparrow & Chris Preston
Jane Sparrow is a Culture and High Performance Expert who has spent her career working with organisations across the globe to create sustainable high-performance cultures.
She began her career at IBM before holding a variety of senior positions in organisations such as Sony Europe, The Energy Project and MCA (now part of the WPP Group). Founder of the business consultancy The Culture Builders, specialising in transformational change, engagement and sustainable high performance cultures, Jane is passionate about enabling others to perform at their best to achieve organisational and personal goals. Her approach is grounded in the belief that by moving people beyond being simply ‘savers’ in an organisation and working with them to become ‘investors’ - people who will put far more in, organisations can unlock their performance potential.
Jane’s work enables people to sustain high performance by creating nurturing organisational cultures and engaging people. She delivers high-impact keynotes and workshops, works with leadership teams to shape strategy, coaches board members, and runs high-performance programmes.
Jane is an expert facilitator, consultant, performance coach and impactful speaker that regularly provides her opinions and insight to the global media. Jane’s work has also been incorporated into multiple university and business school curriculums, including MBA programmes. She is also one of a number of selected business and policy leaders, academics and influential thinkers who work with business leaders to respond strategically to sustainability challenges, through Cambridge University’s Prince of Wales Business and Sustainability programme.
With an interactive, dynamic and inclusive style, always supported by real life examples and practical advice, Jane’s keynotes leave audiences feeling both inspired and empowered to act in their own organisations.
Chris Preston is Founder & Director at The Culture Builders. He has been working in leadership, engagement and learning and development for more than 20 years, during which he has delivered groundbreaking work for global companies such as Allianz, Toyota, Masterfoods, Perform Group, Lane Crawford, Sony and Pfizer.
Published author and co-founder of business consultancy The Culture Builders, Chris specialises in creating positive environments and highly effective teams, both through multi-element programmes and more focused individual development interventions. Starting work as a zoo keeper before jumping into corporate and agency work (he swears there are no parallels between the two worlds…), Chris’s experience is varied and rich and includes being a psychology graduate and a Level A&B trained assessor. He’s the one to call if you’re being chased by a lion (literally and metaphorically).


Course Curriculum


  Feedback & Difficult Conversations
Available in days
days after you enroll
  Giving Feedback With Others
Available in days
days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!