Understand Conflict and De-escalation

Learn to spot signs of escalation, practice de-escalation techniques, and effectively communicate to resolve conflicts.

Manage Challenging Behavior

Develop skills to manage challenging behavior and personal triggers, creating a conflict-resilient environment.

For Business Leaders and Managers

Ideal for business leaders, managers, HR professionals, and project managers dealing with workplace conflicts.

About the Course

Do you want to understand conflict fundamentals and learn practical strategies to de-escalate conflicts effectively? This course is designed for business leaders, managers, HR professionals, project managers, customer service managers, and entrepreneurs who aim to resolve conflicts and create a harmonious work environment for increased productivity.

Meet Your Instructor

Join our expert instructor to uncover core conflict management principles and acquire essential skills to de-escalate tense situations effectively. Learn to spot early warning signs of escalation and develop proven de-escalation techniques.

Course Curriculum

4 Chapters · 14 Lessons

  1. 1

    What Is This Course About?

    1. What Is This Course About? Free preview
  2. 2

    Introduction

    1. (Included in full purchase)

      Understanding Conflict: The Basics

  3. 3

    Master Conflict De-Escalation Skills To Enhance Team Cohesion And Productivity

    1. (Included in full purchase)

      Spotting The Signs Of Escalation

    2. (Included in full purchase)

      Quiz: Lecture 2

    3. (Included in full purchase)

      De-escalation Techniques: Tools You Can Use

    4. (Included in full purchase)

      Quiz: Lecture 3

    5. (Included in full purchase)

      Effective Communication For Resolving Conflict

    6. (Included in full purchase)

      Quiz: Lecture 4

    7. (Included in full purchase)

      Managing Challenging Behaviour And Personal Triggers

    8. (Included in full purchase)

      Quiz: Lecture 5

    9. (Included in full purchase)

      Creating A Conflict-Resilient Environment

    10. (Included in full purchase)

      Quiz: Lecture 6

  4. 4

    Conclusion

    1. (Included in full purchase)

      Conclusion

    2. (Included in full purchase)

      Interactive Project

What People Are Saying

Read testimonials from our satisfied students who have benefited from our conflict resolution strategies.

”
Text-only testimonials are quick to scan and can highlight the value of your product at a glance.
Jessica L.

Las Vegas, NV

The combination of text and imagery make the testimonial feel more personal and credible.
Ashley T.

Working mom

”
Finally, a handbook that makes photography feel simple! It covers everything from camera settings to post-processing in a way that actually makes sense.
Anna W.

Amateur photographer

Ready to Resolve Conflicts Effectively?

Enroll now to gain valuable conflict management skills and create a harmonious work environment.

£19.99

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