About the Course

This course equips leaders and professionals with the skills to navigate high-stakes conversations effectively. Whether you need to broach difficult subjects at work or with loved ones, this course provides practical techniques to stay in control, convey empathy, and reach successful resolutions. Take the first step towards mastering the art of difficult conversations today!

About the Creator

At The Expert Academy, we create practical online courses designed to help professionals build real-world skills with confidence. Trusted by over 1 million learners and backed by more than 50,000 reviews, our courses combine clear tools, proven frameworks and actionable techniques to help learners improve performance, develop practical capabilities and apply what they learn directly in the workplace.

Course Curriculum

3 Chapters · 16 Lessons

  1. 1
    1. What Is This Course About Free preview
  2. 2
    1. (Included in full purchase)

      Welcome From Alan Stevens

    2. (Included in full purchase)

      Why Are Some Conversations Difficult

    3. (Included in full purchase)

      Preparation

    4. (Included in full purchase)

      Set Up And Room Layout

    5. (Included in full purchase)

      How To Start The Conversation

    6. (Included in full purchase)

      Active Listening And Responding

    7. (Included in full purchase)

      Ask Open And Supportive Questions

    8. (Included in full purchase)

      Focus On Facts, Now Personalities

    9. (Included in full purchase)

      Use Of Tone And Body Language

    10. (Included in full purchase)

      Exploring Alternative Solutions

    11. (Included in full purchase)

      Handling A Challenge

    12. (Included in full purchase)

      How To Close A Difficult Conversation

  3. 3
    1. (Included in full purchase)

      Summary - What We've Covered

    2. (Included in full purchase)

      Thank You And Next Steps

    3. (Included in full purchase)

      Interactive Project

Ready to Transform Your Conversations?

Take control of difficult dialogues and achieve successful outcomes. Enroll now to start mastering the art of effective communication!

£19.99

Enroll Now Get a Free Preview