About the Course

In this course, you will learn the art of negotiation, understanding the psychology behind successful persuasion and bargaining. Whether you're a salesperson aiming to close more deals or a professional seeking consistency in negotiation outcomes, this course is designed to equip you with the skills to navigate negotiations effectively and achieve your desired outcomes.

About the Creator

At The Expert Academy, we create practical online courses designed to help professionals build real-world skills with confidence. Trusted by over 1 million learners and backed by more than 50,000 reviews, our courses combine clear tools, proven frameworks and actionable techniques to help learners improve performance, develop practical capabilities and apply what they learn directly in the workplace.

Course Curriculum

15 Chapters · 75 Lessons

  1. 1
    1. What Is The Course About Free preview
  2. 2
    1. (Included in full purchase)

      Welcome And Course Overview

    2. (Included in full purchase)

      Why Good Negotiation Practice Leads To Better Relationships

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      Shameless Book Plug

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      Millie's Cookie Story

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      Exercise 1: Intentions / Objectives For This Programme

    6. (Included in full purchase)

      Quiz: Introduction And The Principles Of Collaborative Negotiation

  3. 3
    1. (Included in full purchase)

      Negotiation Is Not

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      Distinguishing Negotiation From Haggling

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      The 7 Steps To Negotiation Success

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      Exercise 2: Giving Structure To Your Negotiations

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      Quiz: Giving Structure To Your Negotiation Strategy

  4. 4
    1. (Included in full purchase)

      Preparing Yourself And Your WIN Outcomes

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      Exercise 3: Securing Commitment To Negotiate

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      The 4 P's

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      The Importance Of Personality

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      We, Then Me

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      Exercise 4: The 4 P's

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      Quiz: Step One - Preparing Yourself For Collaborative Negotiation

  5. 5
    1. (Included in full purchase)

      Introduction To Variables

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      Video Examples Of Creativity In Variables

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      Exercise 5: Understanding The Power Of Variables

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      Using The WIN Matrix

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      Exercise 6: Write Your WIN Matrix

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      Quiz: Step Two – Preparation: Understanding The Power Of Variables

  6. 6
    1. (Included in full purchase)

      Introduction

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      Example Story: Maps Of The World - Dyl's Den

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      Exercise 7: Stepping Into Your Partner's Shoes

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      Quiz: Step Three – Understanding Your Partner's Point of View

  7. 7
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      Stating Intentions

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      Co-Active Listening: Are You Really Listening?

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      The Power Of Pause

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      Exercise 8: Using Open Questions

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      Exercise 9: Going Above And Beyond Their Wildest Dreams

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      Exercise 10: Socratic Questioning

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      Exercise 11: Creating A Discussion Agreement Statement

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      Quiz: Step Four – Discussing

  8. 8
    1. (Included in full purchase)

      Introduction To The Propose Stage

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      Exercise 12: Putting Your Proposal Into Writing

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      Quiz: Step Five – Proposing

  9. 9
    1. (Included in full purchase)

      Introduction

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      Exercise 13: Creating A Bargaining Agreement Statement

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      The Power Of Silence

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      Exercise 14: Developing Your Time-Out Strategy

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      Quiz: Step Six - Bargaining

  10. 10
    1. (Included in full purchase)

      Introduction To Bargaining

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      The Written Columbo

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      Exercise 15: Drafting An "Agreement In Principle"

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      Quiz: Step Seven - Agreeing

  11. 11
    1. (Included in full purchase)

      Introduction: The Missing Link

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      Exercise 16: Noticing Your Thinking

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      What This Means In Your Negotiations

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      Quiz: Getting Yourself Out of the Way - The Human Operating System

  12. 12
    1. (Included in full purchase)

      Why Personality?

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      Introducing The 4 Colours

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      Introducing The 8 Aspects

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      Inspiration Vs Discipline-Driven

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      Exercise 17: Teddy Bear

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      Big Picture Vs Down To Earth

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      Exercise 18: Football Club Trip

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      People-Focused Vs Outcome-Focused

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      Splash App

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      Exercise 19: Completing Your Own Assessment

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      Negotiation With Different Personality Types

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      Quiz: Understanding Personality

  13. 13
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      Using The Seven Steps At Home

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      Nibbling: The Columbo

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      The Flinch

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      The Red Herring

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      Higher Authority

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      The Reluctant Buyer/Seller

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      The Best Of A Bad Choice

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      Quiz: Avoiding Common Gambits Some Negotiators Use

  15. 15
    1. (Included in full purchase)

      Conclusion And Thank You

    2. (Included in full purchase)

      Interactive Project - Download And Complete

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