About the Course

This course is designed for marketing and customer experience leaders, senior executives, and professionals aiming to create a differentiated brand through customer-centric strategies. Dive into the eight practices of purposeful brands and elevate your brand performance to drive meaningful loyalty. Join us to redefine your brand purpose and revolutionize your customer experience today!

About the Creator

At The Expert Academy, we create practical online courses designed to help professionals build real-world skills with confidence. Trusted by over 1 million learners and backed by more than 50,000 reviews, our courses combine clear tools, proven frameworks and actionable techniques to help learners improve performance, develop practical capabilities and apply what they learn directly in the workplace.

Curriculum

7 Chapters · 27 Lessons

  1. 1

    What Is This Course About?

    1. What Is This Course About? Free preview
  2. 2

    Course Series Foundation - Customer Experience Management: Grow Your Business With A Purpose

    1. (Included in full purchase)

      Introduction: Why On Purpose?

    2. (Included in full purchase)

      Why Purposeful Customer Experience Matters?

    3. (Included in full purchase)

      What Are The 3 Types Of Purpose?

    4. (Included in full purchase)

      What Do 'On Purpose' Brands Do?

  3. 3

    Course 1 Introduction - Customer Experience: Define A Brand Purpose That Adds Value To Your Customers

    1. (Included in full purchase)

      Welcome & Course Overview

  4. 4

    How To Create A Great Purpose

    1. (Included in full purchase)

      Step 1: What Does A Great Purpose Look Like?

    2. (Included in full purchase)

      Quiz: Lecture 6

    3. (Included in full purchase)

      Step 2: Where Do You Get Your Insight?

    4. (Included in full purchase)

      Quiz: Lecture 7

    5. (Included in full purchase)

      Step 3: How Leadership Owns It

    6. (Included in full purchase)

      Quiz: Lecture 8

    7. (Included in full purchase)

      Step 4: Tips On How To Write A Purpose

    8. (Included in full purchase)

      Quiz: Lecture 9

  5. 5

    How To Be A Purposeful Leader

    1. (Included in full purchase)

      How To Be A Purposeful Leader

    2. (Included in full purchase)

      Quiz: Lecture 10

    3. (Included in full purchase)

      Behaviour 1

    4. (Included in full purchase)

      Quiz: Lecture 11

    5. (Included in full purchase)

      Behaviour 2

    6. (Included in full purchase)

      Quiz: Lecture 12

    7. (Included in full purchase)

      Behaviour 3

    8. (Included in full purchase)

      Quiz: Lecture 13

  6. 6

    Course 1 Conclusion - Customer Experience: Define Your Brand Purpose To Drive Profitable Business Growth

    1. (Included in full purchase)

      Course Conclusion

    2. (Included in full purchase)

      Quiz: Lecture 14

  7. 7

    Course Series Conclusion - Customer Experience: Define Your Brand Purpose To Drive Profitable Business Growth

    1. (Included in full purchase)

      The Seven Deadly Sins

    2. (Included in full purchase)

      Quiz: Lecture 15

    3. (Included in full purchase)

      Course Series Conclusion

What People Are Saying

Discover how this course has transformed brand strategies and customer experiences. Join our community of brand enthusiasts and redefine your brand purpose today.

”
Text-only testimonials are quick to scan and can highlight the value of your product at a glance.
Jessica L.

Las Vegas, NV

The combination of text and imagery make the testimonial feel more personal and credible.
Ashley T.

Working mom

”
Finally, a handbook that makes photography feel simple! It covers everything from camera settings to post-processing in a way that actually makes sense.
Anna W.

Amateur photographer

Ready to Transform Your Brand?

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£19.99

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