Develop Strong Customer Relationships

Learn to develop relationships that get the best results from your customers.

Avoid Common CRM Mistakes

Discover how to avoid the 12 common CRM mistakes that businesses often make.

Boost Customer Purchase Recurrence

Manage customer relationships to boost purchase recurrence and attract new clients.

About the Course

Unlock the secrets to mastering customer relationships with our comprehensive course. In this course, you will learn the '7 Key Ingredients of MCR' and develop a proactive approach to focus your time and resources on the 'right' customers. Learn tools and techniques to carry out customer attitude surveys, identify issues, and seize opportunities. Join us if you are a professional, entrepreneur, business owner, or marketing manager looking to enhance your understanding of customer behavior and improve CRM strategies.

About the Creator

Hi, I'm [Your Name], and I'm excited to share my expertise in customer relationship management with you. I've faced challenges and overcome obstacles on my journey to success, and now I'm dedicated to helping you master customer relationships. My goal is to equip you with the skills you need for future marketing, leadership, or CRM roles.

Course Curriculum

8 Chapters · 27 Lessons

  1. 1

    What Is This Course About?

    1. What Is This Course About? Free preview
  2. 2

    Forget CRM, Think MCR

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Quiz: Section 1

  3. 3

    Maximising Your Customer Relationships

    1. (Included in full purchase)

      What It Is And What It Isn't

    2. (Included in full purchase)

      Why It's So Important And How So Many Businesses Get It Wrong

    3. (Included in full purchase)

      The 7 Key Ingredients Of Maximising Your Customer Relationships

    4. (Included in full purchase)

      Quiz: Section 2

  4. 4

    Thinking Strategically And Get Focused

    1. (Included in full purchase)

      Introducing The MCR Model

    2. (Included in full purchase)

      How Do Your Relationships 'Measure Up'?

    3. (Included in full purchase)

      Review And Refocus Your Approach To Customers

    4. (Included in full purchase)

      Developing Your Plan

    5. (Included in full purchase)

      Quiz: Section 3

  5. 5

    Getting To Know Your Customers

    1. (Included in full purchase)

      Do You Really Know Your Customers?

    2. (Included in full purchase)

      How To Get To Know Them: Some Simple Steps

    3. (Included in full purchase)

      Quiz: Section 4

  6. 6

    Giving The Best To Your Customers

    1. (Included in full purchase)

      Establish Ties That Bind

    2. (Included in full purchase)

      Get Personal

    3. (Included in full purchase)

      Create Dialogue Not Diatribes

    4. (Included in full purchase)

      Educate Your Customers And Add Value

    5. (Included in full purchase)

      Quiz: Section 5

  7. 7

    Getting The Best From Your Customers

    1. (Included in full purchase)

      Maximise Opportunities: Your Options

    2. (Included in full purchase)

      Getting Them To Spend More

    3. (Included in full purchase)

      Customers As An Extra Resource

    4. (Included in full purchase)

      Quiz: Section 6

  8. 8

    Keeping It All Going

    1. (Included in full purchase)

      Maximising Your Customer Relationships: Develop Your Plan Of Action

    2. (Included in full purchase)

      Your Next Steps

    3. (Included in full purchase)

      Interactive Project

What People Are Saying

Discover how our course is making a difference and helping professionals like you improve their customer relationship management strategies.

”
Text-only testimonials are quick to scan and can highlight the value of your product at a glance.
Jessica L.

Las Vegas, NV

The combination of text and imagery make the testimonial feel more personal and credible.
Ashley T.

Working mom

”
Finally, a handbook that makes photography feel simple! It covers everything from camera settings to post-processing in a way that actually makes sense.
Anna W.

Amateur photographer

Ready to Take Your Customer Relationships to the Next Level?

Enroll now and unlock the secrets to effective customer relationship management.

£39.99

Enroll Now Get Free Preview