Handle Difficult Conversations Like a Pro

Develop the skills to navigate challenging discussions in various scenarios with confidence and composure.

Build Strong Relationships Through Communication

Master the art of conveying empathy, building rapport, and reaching successful agreements in conversations.

Confident Communication Strategies

Learn to speak confidently, use effective tone and body language, and focus on factual statements for impactful communication.

About the Course

Are you ready to master the art of handling difficult conversations? This course is designed for leaders, professionals in high-stakes situations, human resource professionals, and anyone facing challenging discussions. Gain the skills to stay calm, confident, and in control during tough conversations, and achieve successful outcomes. Take the first step towards transforming your communication skills and building stronger relationships today!

Meet Your Instructor

Hi, I'm [Your Name], your guide to mastering difficult conversations. With years of experience in communication and conflict resolution, I understand the challenges you face. My goal is to equip you with practical strategies and techniques to navigate tough discussions with ease and achieve positive results. Let's embark on this transformative journey together!

Course Curriculum

9 Chapters · 34 Lessons

  1. 1

    What Is This Course About

    1. What Is This Course About Free preview
  2. 2

    Introduction

    1. (Included in full purchase)

      What You Will Learn On This Course

    2. (Included in full purchase)

      Who Is Philip Hesketh?

  3. 3

    Our Seven Fundamental Psychological Drivers

    1. (Included in full purchase)

      Psychological Drivers: 1. Love, 2. Importance And 3. Belonging

    2. (Included in full purchase)

      Psychological Drivers: 4. Belief

    3. (Included in full purchase)

      Psychological Drivers: 5. Certainty And Uncertainty

    4. (Included in full purchase)

      Psychological Driver: 6. Need For Growth

    5. (Included in full purchase)

      Psychological Driver: 7. Need For A Place

  4. 4

    Why We Do What We Do and How We Form Opinions

    1. (Included in full purchase)

      First Impressions: How They’re Formed And How To Form A Good One

    2. (Included in full purchase)

      The ‘Facts, Feelings And After Effects’ Of Every Conversation

    3. (Included in full purchase)

      How To Get People To Jump Through​ Hoops Like A Dolphin

    4. (Included in full purchase)

      The Psychological Difference Between Persuasion And Influence

    5. (Included in full purchase)

      The Importance Of Understanding How People Have Beliefs And How Placebos Work

  5. 5

    Body Language: Reading It and Interpreting It

    1. (Included in full purchase)

      How To Read Body Language And The ‘Tells’

    2. (Included in full purchase)

      The Difference Between ‘Intent’ And ‘Impact’

    3. (Included in full purchase)

      How To Work Out What People Really Mean When They Say Certain Things

    4. (Included in full purchase)

      How To Work Out What People Really Mean When They Say Certain Things

    5. (Included in full purchase)

      The Big Difference That Little Words Can Make

    6. (Included in full purchase)

      How To Tell When People Are Lying And What To Do About It

  6. 6

    How to Handle Difficult People with a Smile

    1. (Included in full purchase)

      How To Put Things Right When You’ve Put Things Wrong

    2. (Included in full purchase)

      The Principles Of Objection Handling

    3. (Included in full purchase)

      The Importance Of Being Part Of The Solution

    4. (Included in full purchase)

      Constructive Criticism

    5. (Included in full purchase)

      How To Handle Difficult Situations During And After The Event

  7. 7

    How to keep improving relationships

    1. (Included in full purchase)

      How The Roman Empire, The Beatles And The Titanic Really Failed

    2. (Included in full purchase)

      How And Why All Relationships And Companies Follow The Same Course

    3. (Included in full purchase)

      How To Keep Improving Even The Best Relationships

  8. 8

    How relationships develop and how to relate to people

    1. (Included in full purchase)

      How relationships develop and how to relate to people

    2. (Included in full purchase)

      How To Get On With Everyone Better

    3. (Included in full purchase)

      How To Understand People Better And The Role Of Linear Probing

    4. (Included in full purchase)

      How To Improve All Your Relationships In The Long Term

  9. 9

    Conclusion

    1. (Included in full purchase)

      What We've Covered So Far

    2. (Included in full purchase)

      Next Steps

    3. (Included in full purchase)

      Interactive Project - Download and Complete

Ready to Transform Your Communication Skills?

Join now and enhance your ability to handle difficult conversations with confidence and achieve successful outcomes.

£39.99

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