Become a Strategic Customer Success Leader

Learn to drive revenue growth by meeting customer needs and fostering long-term partnerships.

Master Cross-Selling and Upselling Techniques

Discover how to effectively cross-sell and upsell to maximize customer success.

Utilize Data for Customer Engagement

Learn how to measure customer success and use data to drive engagement and growth.

About the Course

Join our course to master the skills of a sales-driven customer success manager. Cultivate long-term customer partnerships, understand cross-selling and upselling techniques, measure customer success, and collaborate success by aligning sales and customer teams. This course is designed for Customer Success Leaders, Sales Managers, Marketing Professionals, Product Managers, Data Analysts, and Customer Support Representatives.

About the Creator

Hi there! I'm excited to share my expertise with you. I've faced challenges on the path to success and have overcome them to become an expert in customer success. My goal is to help you become a strategic customer success leader and drive revenue growth by aligning sales strategies with customer requirements.

Course Curriculum

4 Chapters · 14 Lessons

  1. 1

    What Is This Course About?

    1. What Is This Course About? Free preview
  2. 2

    Introduction

    1. (Included in full purchase)

      Sales-Driven Customer Success Manager: Merging Success And Sales Roles

  3. 3

    Sales Skills: Implement A Customer-Centric Sales Strategy To Maximise Retention And Growth

    1. (Included in full purchase)

      Onboarding To Advocacy: Cultivating Long-Term Customer Partnerships

    2. (Included in full purchase)

      Quiz: Lecture 2

    3. (Included in full purchase)

      Cross-Selling And Upselling Techniques For CSMs

    4. (Included in full purchase)

      Quiz: Lecture 3

    5. (Included in full purchase)

      Measuring Success: KPIs for Customer Success

    6. (Included in full purchase)

      Quiz: Lecture 4

    7. (Included in full purchase)

      Using Data To Drive Customer Engagement And Growth

    8. (Included in full purchase)

      Quiz: Lecture 5

    9. (Included in full purchase)

      Collaborative Success: Aligning Sales And Customer Teams

    10. (Included in full purchase)

      Quiz: Lecture 6

  4. 4

    Conclusion

    1. (Included in full purchase)

      Conclusion

    2. (Included in full purchase)

      Interactive Project

What People Are Saying

Discover how our course is making a difference and empowering professionals like you to excel in customer success.

”
Text-only testimonials are quick to scan and can highlight the value of your product at a glance.
Jessica L.

Las Vegas, NV

The combination of text and imagery make the testimonial feel more personal and credible.
Ashley T.

Working mom

”
Finally, a handbook that makes photography feel simple! It covers everything from camera settings to post-processing in a way that actually makes sense.
Anna W.

Amateur photographer

Ready to Transform Your Career?

Enroll now to unlock the secrets of customer success, drive revenue growth, and foster long-term customer partnerships.

£19.99

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